Arabic-Speaking Social Media Advertising Support Specialist

We're looking for B2B support professionals to join a team supporting advertisers on social media advertising products.

What you'll do:

• Handle end-to-end troubleshooting and customer support for advertising products via email and chat
  
• Collaborate with internal Product Operations and Engineering teams to resolve technical and product queries
  
• Drive customer satisfaction and ensure service quality throughout the full case journey
  
• Partner with technical specialists to educate advertisers on product features
  
• Contribute to service improvement initiatives from day one
  

What we're looking for:

• Mandatory: experience in paid campaign management
  
• Degree in Marketing or related field
  
• Experience in Digital Marketing
  
• Background in a Contact Centre or Advertising Tech environment
  
• Fluency with social media platforms and basic understanding of digital advertising
  
• Strong customer service orientation and ability to work independently and in a team
  
• Languages needed: Arabic (C1) + English (B2)
  

Contract: 6 months
Schedule: Monday to Sunday, rotating shifts between 07:00–19:00 (07:00–16:00 / 10:00–19:00). Future shift: 24/7 rotative with 2 rotative days off
Location: Lisbon, on-site