ABOUT QUINTA DA COMPORTAQuinta da Comporta Wellness Boutique Hotel, a unique and innovative concept where a high-quality team strives daily to make each guest’s experience memorable. Located in a privileged setting, just minutes from the beach and less than an hour from Lisbon, we pay tribute to nature and hospitality.ABOUT THE JOB6 months contract.Main Responsibilities:Ensure the welcoming and overall customer service experience, carrying out check-in and check-out;Handle accommodation reservations and follow up on related requests;Respond to customer requests and any complaints;Manage reservations and cancellations through the hotel’s platforms;Work closely with the entire team;Report any issues identified in your service or involving a guest to your supervisor;Support other departments whenever necessary.WHAT WE OFFERAccommodation, if necessary;Transportation to and from the workplace;Salary compatible with demonstrated experience;Meals provided at the hotel staff canteen;Additionally, we provide a meal card to all employees, in the amount of €6 per each effective working day;Health insurance after 6 months;We give our team everything they need to succeed!ABOUT YOUFriendliness and strong customer orientation, with attention to detail;Organizational skills and a methodical approach;Strong interpersonal skills, team spirit, communication, and resilience in stressful situations (complaint handling);Strong knowledge of English; French is a plus;Knowledge of the Opera Cloud system (preferred).

Competências necessárias

Front desk guest reception / customer serviceCheck-in and check-out proceduresReservation and cancellation management (hotel booking platforms)Opera Cloud property management systemEnglish language proficiencyFrench language proficiencyCustomer complaint handling and resolutionOrganizational skills and methodical work approachAttention to detailCommunication and interpersonal skillsTeamwork and cross-departmental collaborationStress resilience / ability to work under pressureIssue reporting and incident escalation

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