Night Auditor (M/F) - Hotel Quinta Da Comporta

ABOUT QUINTA DA COMPORTAQuinta da Comporta Wellness Boutique Hotel, a unique and innovative concept where a high-quality team strives daily to make each guest’s experience memorable. Located in a privileged setting, just minutes from the beach and less than an hour from Lisbon, we pay tribute to nature and hospitality.ABOUT THE JOB6 months contract.Main Responsibilities:Ensure the welcoming and overall customer service experience, carrying out check-in and check-out;Handle accommodation reservations and follow up on related requests;Respond to customer requests and any complaints;Manage reservations and cancellations through the hotel’s platforms;Work closely with the entire team;Report any issues identified in your service or involving a guest to your supervisor;Support other departments whenever necessary.WHAT WE OFFERAccommodation, if necessary;Transportation to and from the workplace;Salary compatible with demonstrated experience;Meals provided at the hotel staff canteen;Additionally, we provide a meal card to all employees, in the amount of €6 per each effective working day;Health insurance after 6 months;We give our team everything they need to succeed!ABOUT YOUFriendliness and strong customer orientation, with attention to detail;Organizational skills and a methodical approach;Strong interpersonal skills, team spirit, communication, and resilience in stressful situations (complaint handling);Strong knowledge of English; French is a plus;Knowledge of the Opera Cloud system (preferred).