Require a QSSK- IT Manager in Nairobi, Kenya

IT Strategy and Governance

• Define and maintain the IT strategy and roadmap in alignment with the Corporate Strategy.
  
• Determine capital investment parameters, priorities, and risk appetite for IT initiatives to maximise return on investment.
  
• Advise the management team on emerging technologies and digital trends, including governance of artificial intelligence adoption.
  
• Maintain the IT policy framework and ensure it remains current against the regulatory environment.
  

Business Partnering and Digital Transformation

• Engage departmental and operating company leadership to understand functional strategy and agree supporting functional IT strategy.
  
• Translate business requirements into functional and non-functional specifications for new or changed services.
  
• Lead identification and delivery of process digitisation and automation opportunities across Finance, Supply Chain, Production, Sales, Quality, and Laboratory functions.
  
• Act as the internal authority linking technology investment to commercial outcome, ensuring each initiative carries a defined baseline, target benefit, and named business owner.
  

Project and Portfolio Delivery

• Manage the technology project portfolio, sequencing initiatives against business priority, resource availability, and budget.
  
• Deliver multi-disciplinary projects within agreed time, scope, and budget constraints, applying consistent project governance from charter through to benefits realisation.
  
• Provide technology leadership and governance to business-led projects with a systems or data component.
  

Information Security, Data Protection and Business Continuity

• Identify, classify, remediate, and mitigate vulnerabilities across information systems.
  
• Maintain and test the disaster recovery plan in accordance with the business continuity policy.
  
• Ensure compliance with the Kenya Data Protection Act 2019 and maintain readiness for regulatory engagement with the Office of the Data Protection Commissioner.
  
• Ensure system controls, access management, audit trails, and electronic records meet requirements.
  
• Deliver cyber security awareness training and manage security incidents through detection, containment, recovery, and lessons learned.
  

IT Service Operations

• Ensure reliable, secure, and cost-effective operation of infrastructure, applications, networks, and end-user services.
  
• Approve and validate IT requests for software, hardware, and service change.
  
• Maintain the systems and asset register and manage the technology lifecycle.
  
• Report IT service performance to the management team monthly.
  

Data, Analytics and Reporting

• Develop and maintain the data and analytics capability, including reporting platforms, data quality standards, and management information delivery.
  
• Ensure business decision-makers have timely, accurate, and accessible performance data.
  

Vendor, Contract and Financial Management

• Develop and implement IT service management agreements, operational level agreements, and underpinning contracts.
  
• Manage vendor performance, escalation, and commercial relationships.
  
• Develop and manage the ICT operating and capital budget.
  

Requirements

Education

• Degree in Information Technology, Computer Science, or a related discipline.
  
• Master’s degree is an added advantage.
  

Experience

• 7+ years’ experienceleading IT operations in a large or multi-site environment.
  
• 5+ years project management
  
• Demonstrated experience of ERP or business systems implementation.
  
• Working knowledge of the Kenya Data Protection Act 2019 and operating IT within a regulated manufacturing or laboratory environment.