French Technical Support Advisor | Remote Portugal

Esta é uma posição remota.

Are you fluent in French and looking for a 100% remote opportunity in Portugal?

Join an international team where you'll provide technical support to Italian-speaking customers while identifying sales opportunities and promoting the most suitable products and services. Previous sales experience is mandatory for this role.

What You'll Do

• Provide technical support to French-speaking customers via phone, email and chat.
  
• Troubleshoot technical issues and guide customers through solutions.
  
• Identify customer needs and recommend relevant products or services.
  
• Promote upgrades and additional solutions whenever appropriate.
  
• Handle account, billing and service-related enquiries.
  
• Escalate complex technical issues when necessary.
  
• Deliver an outstanding customer experience while achieving sales targets.
  

What We're Looking For

• Fluent French and English (minimum C2).
  
• Previous sales experience is mandatory.
  
• Experience in Technical Support or a Contact Centre is an advantage.
  
• Strong communication, sales and problem-solving skills.
  
• Comfortable using digital tools and technology.
  
• Customer-oriented, target-driven and able to work in a fast-paced environment.
  

What We Offer

• 100% Remote position within mainland Portugal.
  
• Permanent contract after 6 months.
  
• Rotating schedule, Monday to Sunday, between 7:00 AM and 9:00 PM (8-hour shifts).
  
• Paid training and full onboarding.
  
• Private health insurance.
  
• Career development and internal growth opportunities.
  
• International and multicultural work environment.
  

Salary & Benefits

• Base Salary: €920
  
• Language Allowance: €250
  
• Performance Bonus: up to €360
  
• Assiduity Allowance: €110
  
• Flex Work Allowance: €60
  
• Meal Allowance: €10.20 per working day
  

Why Join Us?

• Work from home anywhere in mainland Portugal.
  
• Join a stable, international project with long-term career opportunities.
  
• Receive continuous training, coaching and professional development.
  
• Be part of a dynamic team where technical support and sales go hand in hand.
  

Ready for your next challenge? We'd love to hear from you. Apply today!