Job Description: Head of Operations

Location: Mumbai | Reports to: CEO / Managing Director | Employment type: Full-time

Key responsibilities

• Own end-to-end operations; deliver against SLAs, budgets, and targets.
• Build and run the operations structure and governance model.
• Standardize processes; lead Six Sigma projects to cut defects, rework, and turnaround time.
• Embed Agile ways of working across operational and cross-functional teams.
• Set KPIs and dashboards; run performance reviews with department heads.
• Manage risk, compliance, and business continuity.
• Control the operations budget and vendors.

Qualifications

• Bachelor’s degree in Engineering, Business, or a related field; MBA preferred.
• [10-15] years in operations, including [3-5] in senior leadership.

Package

Upto 10-15 LPA