French Customer Support Representative

Position: French Customer Support Representative
Location: Lisbon, Portugal
Work model: 100% On-site
Employment type: Full-time

Duties and responsibilities:

• Provide customer support via inbound calls, chats and emails to Level 1 contacts
  
• Explain winnings to bettors
  
• Manage user accounts and assist with login issues
  
• Identify and escalate issues appropriately
  
• Write clear, accurate responses and customize prepared templates for customer communications
  

Requirements

• Native or C2 level French
  
• High school diploma
  
• Customer service skills, including complaint handling, troubleshooting and problem solving
  
• EU citizenship
  
• Based in Portugal or willing to relocate to Lisbon
  
• Available for on-site work in Santos, Lisbon, on rotational shifts
  

Benefits

• Performance bonus based on KPIs, applicable from the 4th month
  
• Meal allowance
  
• Christmas and Holiday bonuses
  
• Health insurance plan after 6 months on contract
  
• Relocation support for EU citizens, including travel ticket reimbursement
  
• And many more!!!!