Client Services Associate

We are seeking a Client Services Associate to support client communication and help ensure a consistent, professional service experience. This role serves as a key point of contact for day-to-day client needs while coordinating with internal teams to keep requests, updates, and ongoing activities organized.

The Client Services Associate will assist with client inquiries, provide relevant information, coordinate follow-up, and help maintain strong working relationships. This position is well suited for someone who communicates professionally, stays organized, and enjoys working with both clients and internal teams.

Responsibilities

• Serve as a point of contact for routine client questions and service needs
  
• Provide clients with accurate information regarding services, programs, and current initiatives
  
• Coordinate client requests and follow up on outstanding items
  
• Maintain regular communication to provide updates and ensure timely responses
  
• Assist with the preparation of client materials, presentations, and service information
  
• Maintain organized and accurate records of client interactions and activity
  
• Coordinate with internal departments to support client requests and ongoing projects
  
• Monitor open items and help ensure appropriate follow-through
  
• Gather client feedback and communicate relevant information to the team
  
• Assist with scheduling, documentation, and other client-related administrative needs
  
• Develop familiarity with company services and processes to provide informed support
  
• Help maintain a professional and consistent client experience
  
• Support client programs, meetings, and special initiatives as needed
  

Requirements

Bachelor’s degree or 1–2 years of relevant professional experience
Strong written and verbal communication skills
Excellent interpersonal and relationship-building abilities
Strong organizational skills and attention to detail
Professional and confident when communicating with clients
Ability to prioritize multiple requests and responsibilities
Strong follow-through and problem-solving skills
Comfortable collaborating with multiple internal teams
Ability to learn company services, processes, and procedures
Previous experience in client services, account support, customer service, business operations, hospitality, or another client-facing environment is preferred

Benefits

Comprehensive training and ongoing support
Hands-on client services and account support experience
Professional development opportunities
Collaborative and team-oriented work environment
Exposure to multiple areas of business operations
Opportunities to strengthen communication, organization, and relationship-management skills
Opportunities for continued growth and increased responsibility


Milwaukee, WI