Sales Ops Engineer

Role Purpose

Own the end-to-end renewal lifecycle for channel partner-managed accounts, ensuring timely renewals, revenue retention and continuity of customer relationships through proactive partner engagement, structured follow-ups and effective internal coordination.

Key Accountabilities

1. Renewals & Revenue Retention – Primary Accountability

• Own renewal planning, tracking and closure for all assigned partner-managed accounts.
  

• Maintain a rolling 90/60/30-day renewal pipeline with clear ownership and next steps.
  

• Engage channel partners proactively to secure timely customer renewals.
  

• Identify accounts at risk of non-renewal and initiate corrective action.
  

• Coordinate renewal proposals, commercial approvals, documentation and order closure.
  

• Minimize revenue leakage from missed, delayed or unsuccessful renewals.
  

2. Channel Partner Relationship Management

• Act as the primary point of contact for assigned channel partners on renewals.
  

• Drive partner accountability for customer engagement, renewal discussions and closure.
  

• Conduct periodic partner reviews to assess renewal status, risks and opportunities.
  

• Resolve partner concerns and escalations affecting customer retention.
  

3. Customer Retention & Account Health

• Work with Customer Success, Product and Delivery teams to identify adoption gaps, service issues and renewal risks.
  

• Track customer satisfaction, usage concerns and contractual commitments.
  

• Facilitate timely resolution of issues impacting renewal decisions.
  

• Identify opportunities for contract expansion, upselling and cross-selling.
  

4. Renewal Operations & Commercial Coordination

• Maintain accurate contract records, renewal dates, pricing and commercial terms.
  

• Coordinate quotations, purchase orders, agreements, invoicing and partner commissions.
  

• Ensure CRM accuracy and renewal forecast visibility.
  

• Standardize renewal workflows and improve turnaround times.
  

Requirements

Renewal Management: Proven experience managing end-to-end B2B SaaS or enterprise customer renewals, ensuring timely closure and revenue retention.

Channel Partner Management: Ability to engage, coordinate and drive channel partners to secure customer renewals.

Revenue Retention: Strong focus on minimizing churn, protecting recurring revenue and identifying renewal risks proactively.

Commercial Coordination: Experience handling renewal quotations, pricing discussions, negotiations, purchase orders and contracts.

Pipeline & CRM Management: Ability to maintain renewal trackers, forecast revenue and manage 90/60/30-day renewal cycles.

Stakeholder Management: Strong follow-up, relationship-building and coordination skills across partners, customers and internal teams.

Experience : 0 to 1 year

Benefits

• We cover Medical Insurance (family floater policy covering employee, spouse and up to 2 kids)
  
• Personal accidental insurance for you.
  
• Great company culture.
  
• Exposure to the fastest growing domain.
  
• We offer gratuity.