Require an ADMIN OFFICER OFFICER in Lusaka, Zambia

Sales and Marketing:

• Promote the company’s financial products and services to new and existing clients.
• Conduct field visits and participate in marketing campaigns to attract new customers.
• Maintain strong client relationships and ensure customer satisfaction.
• Support in achieving monthly and quarterly sales targets.

Administrative Support:

• Handle customer inquiries and assist with loan application processes.
• Maintain proper filing and documentation of client records and branch correspondence.
• Prepare reports, data entries, and updates on customer and loan databases.
• Assist with scheduling, correspondence, and other clerical duties.
• Debt management and collections.
• Processing PMEC, DDACC and submitting mandates to the bank.
• Manage and submit monthly CRB (Credit Reference Bureau) reports in compliance with regulatory standards.

Operational Support:

• Support direct sales agents in loan processing and disbursement activities.
• Ensure compliance with company policies and procedures in all operations.
• Coordinate communication between departments and the branch office.

Requirements

Diploma in Business Administration/Sales and Marketing

• Proven experience in a sales/admin or leadership role, preferably in micro-lending or financial services.
• Strong understanding of civil servant, private sector and security based advances
• Ability to identify client needs, promote financial products, and support DSAs in client acquisition.
• Strong organizational and problem-solving skills.
• Must hold a valid driver’s license