WE ARE HIRING | DMI COLLECTION PROCESS

Location: Mumbai

Experience: Freshers

Qualification: HSC / 12th Pass

Communication: Hindi Mandatory

Salary: ₹14,800 In-Hand / ₹18,500 CTC

Shift: 9:30 AM – 6:30 PM

Week Off: 1 Rotational Week Off

ROLE OVERVIEW

We are hiring HSC/12th pass freshers for the DMI Collection Process in Mumbai. The candidate will be responsible for handling customer calls and following up on pending payments while maintaining professional communication.

KEY SKILLS

Hindi communication skills are mandatory
Good verbal communication and convincing skills
Basic understanding of collection/recovery process
Customer handling and negotiation skills
Ability to follow up with customers professionally
Basic computer knowledge
Comfortable working in a target-oriented environment
Freshers can apply

JOB RESPONSIBILITIES

Make outbound calls to customers regarding pending payments
Explain payment details and assist customers with repayment
Follow up on assigned cases and maintain call records
Handle customer queries professionally
Achieve daily/weekly collection targets

Competências necessárias

Hindi communicationVerbal communicationPersuasion and negotiationCollections/recovery process knowledgeOutbound calling/telecallingFollow-up and case managementMaintaining call records/CRM data entryBasic computer literacyTarget-driven performance (meeting daily/weekly targets)Customer query handling and serviceExplaining payment details and repayment assistanceProfessional phone etiquette

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