Job Title: Site Reliability Engineer (SRE) Lead – Payments & Banking
Job Location: Charlotte, NC (3 Days onsite, 2 Days Remote) Hybrid role.
Job Type:12+ Months contract
Pay Range: $50/hr on W2
Position Summary

According to the manager, the key needs are:
-Payments Experience; SRE Experience, Dynatrace, Splunk
-Please make sure that candidates ACTUALLY have SRE Experience and not just SRE Adjacent experience (support, l2, dev-ops, etc.)

Interview: 1-2 rounds of interview (final round in-person)

Job Descriptions:
The SRE Lead designs and leads reliability engineering across banking and payments, establishing SRE standards, automation, and learning practices to improve resilience, reduce incidents, and scale engineering led operations.

Required Qualifications

Leads Site Reliability Engineering (SRE) strategy, automation, reliability by design, and observability.
Reduces incidents and improves recovery.
Skilled in resilient engineering, risk control, and scaling operations across complex banking and payments environments.
Must have experience in all 4 Key Pillars of Site Reliability Engineering

Desired Qualifications

Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers
Excellent written and verbal communication skills
8+ years experience
A top performer is a transformation leader who can turn a traditional support organisation into a data-driven reliability engineering function and prove the improvement through SLOs, automation, resilience and reduced operational toil
Has successfully led an SRE transformation in a large regulated enterprise.
Has implemented SLO/SLI/error-budget frameworks at scale.
Can show tangible reductions in incidents, MTTR, operational toil and reliability risk.
Has influenced senior executives to change how reliability is measured and funded.
Thinks in terms of engineering reliability, not production support.
Looking for a candidate who has SRE experience but and can solve problems in more ways than a hands-on engineer.

Competências necessárias

Payments domain expertiseSite Reliability Engineering (SRE) practice and strategyDynatraceSplunkObservability architecture and implementationAutomation of operations and toil reductionSLO/SLI/error‑budget framework implementation at scaleIncident management and MTTR reductionResilience engineering / reliability‑by‑designRisk control and risk management in regulated environmentsScaling operations and capacity planning across complex systemsTransformation leadership (converting support org to SRE/data‑driven reliability)Executive influence and stakeholder managementWritten and verbal communicationAbility to navigate ambiguity and rapidly establish technical credibility

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