ICT Trainee

Location: Nairobi
Department: Information and Communication Technology (ICT)
Reports To: ICT Manager
Employment Type: Internship / Trainee

About the Role

We are looking for a motivated and enthusiastic ICT Trainee to join our ICT team and gain hands-on experience in technology support, networking, systems administration, and basic software development.
The successful candidate will work closely with the ICT Manager and team to support the organization’s day-to-day technology operations, troubleshoot technical issues, maintain ICT infrastructure, and contribute to technology projects and process improvements.


Key Responsibilities
1. IT & Technical Support

• Provide first-level technical support to staff on hardware, software, and connectivity issues.
  
• Troubleshoot computers, printers, mobile devices, and other ICT equipment.
  
• Assist with installation, configuration, and maintenance of software applications.
  
• Support user account setup, access management, and basic system administration.
  
•  Escalate complex technical issues to the ICT Manager or relevant service provider.
  

2.Networking & Infrastructure
Assist in monitoring and maintaining the organization’s network infrastructure.
Support the configuration and troubleshooting of routers, switches, access points, and other network devices.
Assist with LAN, Wi-Fi, internet connectivity, and basic network troubleshooting.
Apply basic networking concepts including IP addressing, DNS, DHCP, LAN/WAN, and network security.
Assist with the setup, maintenance, and replacement of computers and other ICT equipment.

3. Software Development & Systems Support

• Assist in developing, testing, and maintaining basic internal software applications and ICT solutions.
  
• Support basic programming, scripting, database, and web development tasks.
  
• Assist in testing system features, identifying bugs, and documenting issues.
  
• Support automation of simple business and ICT processes.
  
• Assist with system integrations and technology projects under supervision.
  
• Participate in research and evaluation of new ICT tools and technologies.
  

4. ICT Systems & Administration

• Assist in routine system updates, backups, maintenance, and monitoring.
  
• Support the administration of organizational ICT systems and applications.
  
• Assist in maintaining ICT licenses, subscriptions, user accounts, and access records.
  
• Maintain accurate ICT asset and equipment records.
  
• Assist with cybersecurity awareness and implementation of basic security controls.
  

5. Documentation & Reporting

• Log and document technical issues and resolutions.
  
• Maintain ICT asset, maintenance, and system records.
  
• Assist in preparing ICT reports and documentation.
  
• Develop and maintain basic user guides and technical documentation.
  

6. Learning & Development

• Participate in ICT training and knowledge-sharing sessions.
  
• Keep up to date with emerging technologies, cybersecurity practices, networking, and software development.
  
• Support ICT projects and other technology initiatives assigned by the ICT Manager.
  
• Demonstrate continuous learning and willingness to take on new technical responsibilities.
  

Requirements

Qualifications & Requirements

• Bachelor’s Degree in Information Technology, Computer Science, ICT, Software Engineering, or a related field.
  
•  Basic knowledge of computer hardware, operating systems, networking, and IT troubleshooting.
  
• Basic software development skills and understanding of programming concepts.
  
• Knowledge of at least one programming language such as Python, JavaScript, PHP, Java, or C# is an added advantage.
  
• Basic understanding of networking concepts including IP addressing, DNS, DHCP, LAN/WAN, Wi-Fi, routers, and switches.
  
• Familiarity with Microsoft Office and common business applications.
  
• Basic knowledge of databases, web technologies, or scripting is an added advantage.
  
• Strong interest in technology and willingness to learn.
  
• Good analytical and problem-solving skills.
  
• Good communication and interpersonal skills.
  
• Ability to work independently while also collaborating effectively with a team.
  

Key Competencies

• Technical curiosity and eagerness to learn
  
• Problem-solving and analytical thinking
  
• Basic programming and software development skills
  
• Networking and troubleshooting skills
  
• Attention to detail
  
• Teamwork and collaboration
  
• Time management and organization
  
• Customer service orientation
  
• Adaptability and willingness to learn
  

What We Offer

• Hands-on exposure to a professional ICT environment.
  
• Practical experience in IT support, networking, systems administration, and software development.
  
• Opportunity to work on real ICT projects and business technology solutions.
  
• Mentorship and professional development.
  
• Exposure to a variety of modern business applications and ICT technologies.