Senior Service Desk Analyst – Security Operations

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🌟 We're Hiring: Senior Service Desk Analyst – Security Operations! 🌟

Join our dynamic team as a Senior Service Desk Analyst specializing in Security Operations! We are looking for an experienced cybersecurity professional to lead complex security incident investigations, strengthen threat detection capabilities, and drive continuous improvement across endpoint, cloud, and identity security environments. Your technical expertise and leadership will be essential in protecting client environments, optimizing security operations, and mentoring junior analysts.

📍 Location: Mandaluyong, Philippines

⏰ Work Mode: Work from Office for 3 months, will transition to hybrid after

💼 Role: Senior Service Desk Analyst – Security Operations

What You'll Do:

🔒 Lead advanced threat triage, investigate complex security incidents, and handle high-priority escalations

🛡️ Utilize EDR/XDR platforms such as CrowdStrike Falcon and Microsoft Defender to investigate threats and contain compromised endpoints

📊 Analyze Darktrace behavioral analytics and network telemetry to detect suspicious activities, anomalies, and potential lateral movement

🔍 Conduct root cause analysis (RCA), forensic investigations, and incident lifecycle management

☁️ Investigate identity-based threats, suspicious authentications, and compromised credentials across Entra ID / Azure AD environments

⚙️ Optimize detection rules, alert correlation logic, and automated incident response playbooks

📝 Maintain detailed incident reports, forensic documentation, and standard operating procedures (SOPs)

👨‍💻 Mentor junior analysts, review incident documentation, and ensure adherence to security protocols and SLAs

What We're Looking For:

✅ Bachelor's degree in Cybersecurity, IT, Computer Science, Information Systems, Computer Engineering, or a related field; a relevant technical diploma may be considered with strong cybersecurity experience

✅ Minimum 5 years of hands-on cybersecurity, SOC, or incident response experience, including at least 2 years in an L2/Senior Analyst or equivalent role

✅ Strong experience in security alert triage, threat investigation, containment, escalation, and root cause analysis

✅ Hands-on experience with EDR/XDR platforms, preferably CrowdStrike Falcon and/or Microsoft Defender XDR

✅ Working knowledge of SIEM, Entra ID / Azure AD, endpoint and cloud security, IOCs, and threat hunting

✅ Experience in detection tuning, automation, and incident response playbooks

✅ Familiarity with Darktrace or equivalent behavioral analytics solutions is an advantage

✅ CompTIA Security+ or an equivalent recognized cybersecurity certification is mandatory

✅ CrowdStrike Certified Falcon Administrator certification is an advantage

✅ Strong analytical, problem-solving, communication, and technical documentation skills

✅ Ability to independently manage complex security incidents and mentor junior team members

✅ Willingness to work onsite in Mandaluyong, Philippines

Eager to take your cybersecurity expertise to the next level? 🚀 Apply now and become part of our mission to strengthen security, respond to emerging threats, and deliver operational excellence!