Hebrew-speaking Customer Delight Specialists

We're partnering with a leading international company to recruit Hebrew-speaking Customer Support Specialists for a digital advertising support project in Lisbon.

In this role, you will provide B2B support to small and medium-sized advertisers, helping customers optimize their campaigns on social media platforms. You will resolve technical issues, guide clients on using advertising tools, and ensure a high-quality customer experience while supporting the growth of their business .

Your Role

• Support advertisers across multiple channels, including chat, email, and phone

• Convert most email and chat cases into outbound calls to provide personalized, white-glove support

• Provide pre- and post-sales assistance for self-service products

• Assist clients with troubleshooting, reporting bugs, and using platform features effectively

• Identify trends and solve problems affecting multiple SMB clients

• Manage multiple tools simultaneously and perform multitasking efficiently

• Ensure timely resolution of inquiries and maintain high customer satisfaction

Your Qualifications

• Native or fluent Hebrew (C1/C2) with good English skills

• Strong communication and problem-solving skills

• Customer-focused, empathetic, and professional

• Comfortable using multiple digital tools and platforms

• Ability to handle high-volume queries and multitask effectively

• Previous experience in customer support, technical support, or digital advertising support is a plus

• Team player with a proactive and adaptable attitude

The Offer

• Full-time on-site position in Lisbon

• Rotational shifts, 40 hours/week, Monday to Sunday, 06:00 – 00:00 CEST, including weekends and Portuguese public holidays; compensatory days provided if working on holidays

• Paid training period of 15 working days, 8 hours/day, covering system usage, product knowledge, and customer handling

• Professional guidance and structured onboarding

• International and multicultural work environment

• Career development opportunities within the digital advertising and customer support sector

• Health insurance and meal allowance from day one

• Full support throughout the recruitment and onboarding process

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