English-Speaking B2B Advertising Support Specialist

We're partnering with a global leader in digital advertising solutions to recruit a English-speaking B2B Advertising Support Specialist for their team in Lisbon. In this role, you will support business advertisers with technical troubleshooting, platform guidance, and optimization insights, ensuring a seamless and high-quality user experience.

Your Role:

• Handle end-to-end troubleshooting for advertising products via email and chat.

• Diagnose issues related to campaigns, platform tools, and product features.

• Drive query resolution by collaborating with internal Product, Operations & Engineering teams.

• Provide timely, accurate updates to ensure high customer satisfaction.

• Identify opportunities to improve the user experience from day one.

• Ensure service quality by meeting productivity, SLA, and case-handling standards.

• Educate advertisers on features, best practices, and common issue types.

• Maintain proactive, professional communication throughout the case journey.

• Share insights, trends, and feedback to support continuous improvement.

Your Qualifications:

• Native or C2 level of English

• Experience in paid campaign management is mandatory

• Experience with online campaigns and Digital Marketing

• Familiarity with social media platforms and a basic understanding of digital advertising

• Previous experience in a Contact Centre, Service Program, or Advertising Technology company is an advantage

• Strong customer service-oriented mindset

• Good analytical, problem-solving, and attention-to-detail skills

• Ability to work effectively both independently and as part of a team

• A degree in Marketing or a related field is an advantage

• Proactive attitude and willingness to learn and develop

The Offer:

• Full-time employment with comprehensive, fully paid training.

• Monday to Sunday | 07:00–19:00

• Attractive base salary

• Relocation support package to help you settle into life in Lisbon

• Private health insurance and other benefits

• Opportunity to work for a globally recognized brand and enhance your CV

• A vibrant and multicultural work environment

• Modern office in central Lisbon, easily accessible and well-equipped

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