Strategic Business Partner, Finance & Accounting Operations

🌟 We're Hiring: Strategic Business Partner, Finance & Accounting Operations! 🌟

We are seeking an experienced and client-focused Strategic Business Partner – F&A Operations to lead a high-performing offshore delivery vertical. This is a senior, client-facing leadership role responsible for directing large-scale operations, managing senior client relationships, and ensuring delivery excellence across a portfolio of US and Australian clients.

As Strategic Business Partner – F&A Operations, you are the senior point of accountability for client relationships and operational delivery. You oversee the end-to-end client experience from transition through steady-state operations, ensuring engagements are efficient, scalable, and aligned with client expectations. You lead a 200+ headcount delivery organization and work closely with operations, solutions, and talent teams to build and sustain a high-performing F&A operations vertical. The role requires deep expertise across finance and accounting operations, including AR, AP, GL, reporting, and audit, combined with strong leadership and operational management capabilities. The Sr. Business Partner must be equally comfortable in the boardroom with senior client stakeholders and on the floor resolving delivery challenges.

📍 Location: Manila, Philippines
⏰ Work Mode: Work from Office
💼 Role: Strategic Business Partner, Finance & Accounting Operations

• What You'll Do:
  Own senior client relationships across US and Australian accounts, serving as the primary executive point of contact for C-suite and VP-level stakeholders
• Drive end-to-end delivery accountability across FAO functions including AR, AP, GL, reporting, and audit, ensuring SLA adherence, quality outcomes, and client satisfaction
• Provide operational oversight across audit intake, billing, authorizations, CRM, payment posting, collections, and customer support
• Consume and interpret AR-related reports, aging, denials, and collection trends to identify risks and priorities
• Ensure clear ownership, handoffs, due dates, and next steps across teams
• Monitor work queues, trackers, dashboards, and financial/operational reports to identify risks and bottlenecks
• Drive timely resolution of audit issues, claim rejections, denials, authorization gaps, AR risks, and customer escalations Partner cross-functionally with Audit, Billing, Coding, Collections, Finance, CRM, and Customer Support teams
• Ensure accurate and up-to-date tracking and documentation in HubSpot Review operational and AR reports to ensure real-time visibility and data accuracy
• Translate financial and operational data into clear updates and action plans for stakeholders Lead transition management for new client onboarding, including knowledge transfer, process mapping, technology integration, and go-live planning, ensuring smooth ramp-up with minimal delivery risk
• Identify recurring operational or AR issues and partner with teams to improve workflows and processes
• Ensure adherence to HIPAA and PHI handling standards within daily operations
• Own risk identification, escalation, and resolution for all client delivery issues; proactively surface risks to client stakeholders and internal leadership with clear remediation plans
• Ensure adherence to SLAs, productivity targets, and quality standards
• Build, develop, and retain a 200+ headcount delivery team, establishing career pathways, succession plans, and a high-performance culture
• Define and own vertical-level KPIs, operational metrics, and performance targets; report results to senior leadership and client stakeholders on a regular cadence
  

What We're Looking For:

• At least 10 years in Finance & Accounting Outsourcing (FAO)
• Bachelor’s degree in Finance, Accounting, or related field 
• Proven leadership oflarge offshore teams (200+ headcount)
• Strong expertise inAR, AP, GL, reporting, and audit operations
• Deep understanding ofAR metrics (aging, write-offs, collections, adjustments)
• Experience supportingUS/AU clientswith knowledge ofGAAP/IFRS, IRS, ATO frameworks
• StrongP&L management and commercial acumen
• Experience inCRM systems (HubSpot preferred)and data-driven reporting
• Demonstrated success inclient relationship management at C-suite level
• Stronganalytical, problem-solving, and decision-making skills
• Proventransition management and large-scale onboarding experience
• Experience in presales, RFPs, and solutioning
• Excellentcommunication and executive presence
• Amenable to work onsite either in BGC, Taguig or Ortigas, Pasig City and work on night-shift schedule.

If you're ready to elevate our finance operations and make a lasting impact, apply now! 🚀