Customer Engagement Specialist

This is a remote position.

Across Clocks is hiring a Customer Engagement Specialist to support a U.S.-based e-commerce business with customer communication, relationship management, sales follow-ups, and order processing.

We're looking for someone who is naturally engaging, quick-thinking, confident, and genuinely enjoys interacting with people. This role is about much more than answering messages. It requires someone who can build rapport, understand customer needs, communicate with warmth and personality, and confidently move conversations toward a sale without sounding scripted or robotic.

The ideal candidate is proactive, adaptable, detail-oriented, and comfortable taking ownership of their work. They should have a good sense of humor, understand American conversational styles, and be confident enough to ask questions, suggest improvements, and speak up when something could be done better.

This is a hands-on role involving customer conversations, lead follow-ups, order processing, and outreach through GoHighLevel (GHL), Shopify, and other business systems. Some responsibilities are repetitive, so consistency, patience, and the ability to stay focused are just as important as initiative.

Requirements

Required Qualifications

• Excellent written and spoken English, with clear, natural, and engaging communication skills.
  

• Strong understanding of American conversational styles, cultural references, and humor, with the ability to communicate comfortably with U.S.-based customers.
  

• A warm, personable, and confident communication style that makes customers feel heard, understood, and valued.
  

• A proactive mindset with the confidence to take initiative, identify problems, suggest improvements, and speak up when necessary.
  

• Quick thinking, adaptability, and the ability to learn new systems and processes without constant supervision.
  

• Strong attention to detail, particularly when handling customer information, orders, and follow-ups.
  

• Excellent organizational skills and the discipline to consistently complete routine or repetitive tasks without compromising quality.
  

• Strong sense of ownership, accountability, and reliability, with a genuine commitment to doing the job well.
  

• Emotional intelligence, patience, and the ability to handle different customer personalities professionally.
  

• Ability to work independently while maintaining open communication and knowing when to ask questions or escalate concerns.
  

• Confidence in following up with potential customers and guiding conversations toward a positive outcome without being overly aggressive.
  

• Punctuality, responsiveness, and availability during agreed U.S. Eastern business hours, including a weekly Tuesday video meeting at 12:30 PM ET.
  

• Comfortable learning and working with CRM platforms, e-commerce systems, and spreadsheets.
  

Preferred

• Hands-on experience with GoHighLevel (GHL), particularly customer conversations, pipelines, and message templates.
  

• Experience using Shopify for order creation, invoicing, and order management.
  

• Previous experience in customer engagement, customer service, sales support, or e-commerce operations.
  

• Experience with lead nurturing, customer re-engagement, and consistent sales follow-ups.
  

• Familiarity with Excel or Google Sheets for managing customer lists and outreach activities.
  

• Experience working directly with U.S.-based clients or business owners.
  

• Confidence in making occasional customer phone calls when needed.
  

Benefits

What We Offer

• Flexible, part-time remote opportunity working directly with a U.S.-based business.
  

• Structured onboarding and practical training on established customer communication, CRM, and e-commerce workflows.
  

• Direct mentorship and opportunities to learn about customer psychology, relationship-building, and effective sales communication.
  

• A working environment that values personality, humor, independent thinking, and honest communication.
  

• Freedom to take ownership of responsibilities and contribute ideas for improving existing processes.
  

• Potential to earn performance-based sales commissions after demonstrating consistent results.
  

• Ongoing guidance and support from Across Clocks throughout onboarding and employment.