Online Sales Officer/Sr. Officer

Job Summary

The Online Sales Officer/Sr. Officer will drive sales growth for Hulas Steel Industries Limited through online channels, ensuring consistent lead generation, quotation support, and order follow-up. This role is ideal for experienced candidates who can handle customer inquiries under pressure and convert demand into measurable revenue.

Key Responsibilities

• Manage daily online sales activities across relevant e-commerce/lead platforms and digital inquiry sources.
• Respond to customer queries, product questions, and order requirements with accurate pricing, availability, and lead-time information.
• Prepare and coordinate quotations, proforma invoices, and order documentation for online customers.
• Follow up on leads, abandoned enquiries, and pending approvals to improve conversion rates.
• Coordinate with production, procurement, and dispatch teams to confirm stock status, timelines, and shipment readiness.
• Track sales pipeline performance, customer interactions, and order status using CRM/spreadsheets and reports.
• Ensure online customer experience quality by resolving issues and escalating problems to the right internal teams.

Requirements

• Bachelor’s degree in Business Studies, Management, Engineering (preferred), or a related field; additional sales/marketing education is an advantage.
• 5+ years of experience in online sales, business development, customer order handling, or sales operations within B2B or manufacturing environments.
• Ability to manage stress and prioritize tasks effectively—handle multiple customer inquiries, deadlines, and order updates while maintaining accuracy.
• Ability to perform under pressure—meet turnaround-time expectations for pricing, quotation, and order follow-up during peak demand.
• Proficiency with MS Excel for sales tracking, quotation comparisons, inventory/status tracking, and reporting.
• Experience using online sales tools such as CRM platforms, e-commerce dashboards, or ticketing/inquiry management systems.
• Familiarity with B2B sales documentation including quotation-to-order workflow (quotation, proforma invoice, order confirmation, dispatch coordination).

Nice to Have

• Experience selling steel products, industrial materials, or similar manufacturing goods through digital channels.
• Exposure to basic digital marketing activities such as lead handling from ads/social platforms and campaign reporting.
• Knowledge of customer relationship processes and complaint resolution workflows in B2B trade.

What We Offer

• Opportunity to contribute to a growing manufacturing organization with an online sales focus.
• Professional working environment with access to internal support across production, procurement, and dispatch.
• Career growth path for capable performers, with increasing responsibility as targets are met.
• Training and onboarding support to strengthen product, process, and sales operations knowledge.