Accompany and assist guests during assigned tours and travel programs.
Coordinate with guests throughout the tour and ensure their needs are properly addressed.
Explain tour itineraries, destinations, activities, transportation, and other arrangements to guests.
Coordinate with hotels, transport companies, local guides, restaurants, and other service providers.
Ensure all services are provided according to the confirmed itinerary.
Handle guest requests, complaints, and operational issues professionally.
Maintain regular communication and provide tour updates to the office.
Assist guests during airport transfers, hotel check-in/check-out, sightseeing, and other activities.
Ensure guest safety and coordinate emergency support when required.
Maintain proper records of tour expenses, bills, receipts, and company advances.
Submit tour reports and financial settlements after completion of the tour.
Report any changes, delays, incidents, or important guest-related matters to management immediately.
Maintain professional conduct and protect the reputation of the company.
Perform other tour-related duties assigned by Management or the Operations Department.

Bachelor's degree (preferred in Tourism or related field)
Good communication and organizational skills
Ability to handle multiple tasks under pressure
Prior experience in the travel/tourism industry is a plus

Required skills

Guest communication and briefingService provider coordination (hotels, transport, restaurants, guides)Guest complaint handling and resolutionMultitasking and pressure managementTour logistics coordination (airport transfers, hotel check-in/out, sightseeing)Guest safety and emergency response coordinationTour financial recordkeeping and settlement (expenses, receipts, advances)Incident reporting and escalation to managementItinerary management and complianceInternal communication and providing tour updates to the officeOrganizational skillsProfessionalism and company representationKnowledge of the travel and tourism industry

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