Front Office Assistant

We are looking for a customer-focused Front Office Assistant to provide efficient reception, patient registration, appointment scheduling, billing, cashiering, and administrative support.

Key Responsibilities:

• Welcome patients and manage reception services.
  

• Register patients and schedule appointments.
  

• Process patient bills, invoices, and payments accurately.
  

• Maintain patient records in the hospital management system.
  

• Respond to telephone calls and patient enquiries.
  

• Support patient admissions and coordinate with healthcare teams.
  

• Maintain patient confidentiality and excellent customer service.
  

• Prepare reports and follow hospital policies and procedures.
  

• Support quality improvement and patient safety initiatives.
  

Requirements

• Diploma or certificate in Business Administration, Front Office Operations, Finance, or a related field.
  
• Relevant experience in reception, customer service, billing, or cashiering.
  
• Good computer skills, including Microsoft Excel and Outlook.
  
• Excellent written and spoken English and Kiswahili.
  
• Strong communication, organisational, and interpersonal skills.
  
• Accuracy in handling payments, records, and invoices.
  
• Professionalism, integrity, confidentiality, and attention to detail.