Store & Client Service Associate

About Apala

The House of Exquisite Jewels is a premium jewellery house based in Kathmandu. As the organisation continues to grow, we are strengthening our internal structure, people practices and leadership systems. We are looking for a responsible and service-oriented Store & Client Service Associate to support daily store operations, assist Sales Hosts, maintain jewellery and inventory records, and ensure professional client service across in-store and digital channels.

Role Purpose

The Store & Client Service Associate is responsible for supporting daily store operations, assisting Sales Hosts, maintaining jewellery presentation and inventory accuracy, and ensuring timely, professional client service across in-store and digital channels. The role aims to maintain a well-organized store environment and deliver a smooth, personalized client experience.

Candidate Profile

We are looking for someone who is presentable, organised, attentive to detail, confident in client interactions, comfortable with digital communication and committed to maintaining professional service standards.

Key Responsibilities

• Assist Sales Hosts in welcoming clients, presenting jewelry, arranging product selections, and supporting daily sales activities.
• Maintain store cleanliness, hygiene, and overall presentation, ensuring showcases, counters, displays, and client areas are always presentable.
• Clean, arrange, and handle jewelry carefully according to the company's jewelry care and handling standards.
• Assist with daily stock tally, inventory verification, stock movement, and accurate record keeping.
• Ensure jewelry is properly displayed, organized, and safely stored after client interactions.
• Respond promptly and professionally to client inquiries received through Instagram, Facebook, WhatsApp, and other digital platforms.
• Provide accurate product information, pricing, availability, and store details while maintaining company’s communication standards.
• Coordinate with Sales Hosts regarding client requirements, appointments, product inquiries, and follow-ups.
• Maintain proper records of client inquiries, appointments, and relevant store activities.
• Report stock discrepancies, damaged jewelry, maintenance issues, or operational concerns to the reporting manager.
• Support day-to-day store opening, closing, and other operational activities as required.
• Maintain a welcoming store environment and contribute to a smooth, personalized client experience.

Candidate Requirements

• Good written and verbal communication skills in English and Nepali.
• Presentable, polite, attentive, and confident in interacting with clients.
• Basic computer skills and familiarity with Instagram, Facebook, and WhatsApp.
• Organized, detail-oriented, and responsible when handling valuable jewelry and maintaining records.
• Willingness to perform hands-on store responsibilities and support the team.
• Strong communication and persuasion skills, confidence in outbound calling, and a target-oriented mindset. Prior sales or telemarketing experience preferred.
• Previous experience in retail, hospitality, or customer service is preferred.