Reservationist – Wellness Farm | Franschhoek, Western Cape

Kendrick Recruitment is seeking an organised and service-driven Reservationist to join a prestigious wellness farm in Franschhoek. This opportunity is suited to a hospitality professional with strong administrative abilities, excellent communication skills and a passion for delivering personalised guest experiences within a luxury wellness environment.

Key Responsibilities:

• Manage all accommodation reservations, from initial enquiries through to booking confirmations.
  

• Respond promptly and professionally to guest enquiries via telephone, email and other communication channels.
  

• Provide accurate information regarding accommodation, rates, availability, wellness offerings and packages.
  

• Process new bookings, amendments, cancellations and special requests efficiently.
  

• Maintain accurate reservation records and ensure all booking systems are kept up to date.
  

• Liaise with relevant departments to communicate guest preferences, dietary requirements and special arrangements.
  

• Assist with managing occupancy levels and maximising booking opportunities.
  

• Ensure all guest correspondence reflects the property's high standards of service and professionalism.
  

• Handle guest queries and resolve reservation-related issues efficiently.
  

• Support the wider hospitality team with administrative duties when required.
  

Requirements:

• Previous experience in a reservations role within luxury hospitality, a hotel, lodge or boutique property.
  

• Excellent written and verbal communication skills.
  

• Strong organisational skills and exceptional attention to detail.
  

• Proficiency in reservation systems, booking platforms and Microsoft Office.
  

• A professional telephone manner and a guest-focused approach.
  

• The ability to multitask, prioritise workloads and work effectively under pressure.
  

• Strong problem-solving skills and a proactive attitude.
  

• A genuine interest in wellness, hospitality and delivering exceptional guest experiences.
  

Salary: R25,000 per month.

Location: Franschhoek, Western Cape.

Property Type: Luxury Wellness Farm.

Interested candidates who meet the above requirements are encouraged to submit their CV for consideration.