Di cosa ti occuperai:-Accoglienza dell’ospite secondo lo stile e le procedure della casa-Attività di check-in, check-out, rooming-Gestirai eventuali complaint-Fornirai servizio di conciergerie all’ospite, anticipando le sue esigenze e assicurandone la piena soddisfazione-Collaborerai con il team Booking in relazione alle prenotazioni

Erforderliche Kompetenzen

Guest reception (welcome according to house style)Check-in proceduresCheck-out proceduresRoom assignment/roomingGuest complaint handlingConcierge servicesAnticipatory/proactive guest serviceCustomer satisfaction managementCoordination with booking/reservations teamAdherence to house procedures and standards (SOP compliance)Communication and interpersonal skillsProblem solving and situational judgementTeam collaboration and cooperation

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