Require a Retail Shop Supervisor in Nairobi, Kenya

Sales and Revenue Management

• Achieve individual monthly sales targets and support the team in achieving collective store sales goals.
  
• Guide, motivate and support team members to improve sales performance.
  
• Monitor sales trends and conduct analysis to identify areas for improvement.
  
• Implement strategies to maximize in-store and online sales.
  

Team Leadership and Performance Management

• Provide leadership and support to Retail Associates, fostering a collaborative work environment.
  
• Conduct monthly performance reviews for all team members.
  
• Onboard and train new employees on company policies, procedures, expectations and product knowledge.
  
• Serve as the point of contact for resolving staff concerns and operational challenges.
  
• Facilitate monthly one-on-one check-ins and development planning with team members.
  

Inventory and Stock Control

• Oversee stock control processes, including receiving and recording new inventory.
  
• Supervise monthly stock-taking of products from Kenyan vendors and general merchandise.
  
• Monitor inventory levels and ensure accurate inventory records for both in-store and e-commerce platforms.
  
• Coordinate restocking and collaborate with central inventory teams as needed.
  

Reporting and Administrative Tasks

Prepare and submit detailed monthly reports, including:

• Weekly sales summaries
  
• Campaign performance and effectiveness
  
• Inventory movement
  
• Staff progress and development notes
  
• Proposed areas for improvement and strategy recommendations
  
• Record stock updates from Kenyan authors and vendors.
  
• Create content such as quotes for bookmarks and branded material.
  
• Communicate and follow up on store maintenance, repairs or restocking of basic store supplies.
  

Marketing and Campaign Management

• Identify marketing opportunities specific to the store’s location and audience.
  
• Lead the planning and execution of in-store campaigns and seasonal promotions.
  
• Collaborate with the marketing department to promote campaigns across relevant platforms.
  
• Monitor customer engagement and gather feedback for campaign improvement.
  

Business-to-Business (B2B) Development

• Develop and maintain relationships with schools, institutions and other potential B2B clients.
  
• Identify new B2B opportunities and support the implementation of outreach strategies.
  
• Track and report on B2B interactions and sales performance.
  

Requirements

• Diploma or Bachelor’s Degree in Business Management, Sales, Marketing, or a related field
  
• Minimum of 2 years’ experience in a supervisory or team lead role within a retail or similar environment
  
• Proficiency in POS systems, inventory management tools, and basic reporting software