Assist with digital marketing activities to generate leads for Zuridesk.
Create and manage content for social media and other digital channels.
Assist with online marketing campaigns and lead-generation activities.
Identify and engage potential customers through digital channels, telephone and other outreach methods.
Respond professionally to customer and prospect enquiries.
Contact prospective clients and understand their business and customer service needs.
Conduct Zuridesk product demonstrations for prospective customers.
Explain Zuridesk's features and benefits clearly to potential customers.
Follow up with prospects after product demonstrations.
Maintain accurate records of leads, prospects, demonstrations and follow-ups.
Assist with preparing marketing materials, presentations and product content.
Support the team in converting leads into customers.
Assist in tracking and reporting digital marketing and lead-generation activities.
Learn and stay updated on digital marketing tools, customer service technology and CRM systems.

Requirements

Diploma or Bachelor's degree in Marketing,Teaching, Digital Marketing, Business Administration, Communications, IT or a related field.
Previous experience working in a call centre, contact centre, BPO or customer service environment is required.
Must be of Age above 25 years.
Basic to good practical knowledge of digital marketing.
Good understanding of social media platforms and online marketing.
Excellent spoken and written English,Kiswahili.
Confident and professional when communicating with clients.
Good interpersonal and customer service skills.
Strong computer skills and ability to learn new software quickly.
Comfortable using business applications, online tools .
Comfortable presenting and demonstrating software to customers.
Able to explain complex items in a simple and understandable way.
Good organisational and follow-up skills.
Self-motivated, reliable and willing to learn.
Previous experience in software sales, product demonstrations, SaaS, CRM or technology-related customer service will be an added advantage.

Wymagane umiejętności

Social media content creation and managementOnline marketing and campaign executionDigital lead generationTelephone outreach and telemarketingCustomer enquiry handling and supportSoftware product demonstrations and presentationsCRM usage and lead/prospect record keepingTracking and reporting digital marketing activitiesWritten and spoken English and Kiswahili communicationClient-facing interpersonal and relationship-building skillsComputer literacy and ability to learn new software quicklyOrganisational skills and follow-up/pipeline managementAbility to explain product features and benefits clearly (product knowledge)

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