Polish Technical Support Representative

Position: Polish Technical Support Representative

Location: Budapest, Hungary

Work model: On-site

Employment type: Full-time

Duties and responsibilities:

• Provide customer support to users regarding technical issues and account-related enquiries
  
• Assist customers with account setup and management
  
• Support customers with game purchases and related enquiries
  
• Handle account security and hacking-related cases
  
• Provide support primarily by phone, as well as through email and other written communication
  
• Identify the cause of customer issues and provide accurate solutions or guidance
  
• Learn and apply technical knowledge of supported systems and devices
  
• Accurately use internal systems and follow established support procedures
  
• Handle sensitive customer and payment-related information within a secure PCI environment
  

Requirements

• C1/C2 level of Polish
  
• B2 level of English
  
• Strong interest in technology and gaming
  
• Ability to learn technical information and new systems quickly
  
• Good communication skills and a customer-focused approach
  
• Ability to investigate issues and provide clear, accurate support
  
• Willingness to work fully on-site in a secure PCI environment
  

Benefits

• Competitive salary and performance-based incentives
  
• Comprehensive health, dental, and vision insurance
  
• Opportunities for professional growth and career development within a global technology leader
  
• Meal allowance
  
• Relocation support
  
• A collaborative and supportive team environment
  
• Generous paid time off and holiday schedule
  
• Employee discounts
  
• And many more!!!