Croatian or Serbian Customer Support Representative

Position: Croatianon Serbian Customer Support Representative
Location: Budapest, Hungary
Work model: Hybrid (after training phase)
Employment type: Full-time

Duties and responsibilities:

• Provide technical customer support via phone, email and chat for consumer devices
  
• Assist customers with software and hardware-related enquiries and basic troubleshooting
  
• Handle customer complaints and resolve product or campaign-related issues professionally
  
• Guide customers through device setup, features and functionality
  
• Escalate complex technical issues to the appropriate internal teams when required
  
• Maintain accurate records of customer interactions in internal systems
  
• Deliver high-quality customer service while meeting productivity and quality targets
  
• Keep up to date with product knowledge and internal support procedures.
  

Requirements

• Native or fluent Croatian or Serbian (C1/C2), both written and spoken
  
• Good command of English (minimum B2)
  
• Serbian candidates must already hold a valid Hungarian residence and work permit
  
• Previous customer service or technical support experience is an advantage
  
• Interest in technology and willingness to learn technical products quickly
  
• Strong communication and problem-solving skills
  
• Good computer literacy and ability to learn new systems
  
• Customer-focused with a professional and solution-oriented mindset
  
• Ability to work effectively in a multicultural team environment.
  

Benefits

• Hybrid working model after training (1–2 office days per week)
  
• 3 weeks of fully paid in-person training in English
  
• Indefinite employment contract
  
• Competitive salary including language and performance bonus
  
• Meal allowance (cafeteria benefit) after probation period
  
• Private health insurance after probation period
  
• Relocation support for eligible candidates
  
• Career development within an international technology support environment
  
• And many more!!!!