Floor Manager

Job Description – Floor Manager

Company: POPO Global Private Limited
Department: Restaurant Operations
Location: Bengaluru
Employment Type: Full-Time
Industry: Food & Beverage (F&B) / Restaurant

About POPO Global Private Limited

POPO Global Private Limited is a growing food and beverage group operating multiple restaurant brands, including The Pizza Bakery, Paris Panini, and Smash Guys. We focus on delivering quality food, excellent customer service, and memorable dining experiences through efficient restaurant operations.

Job Summary

We are looking for a proactive and customer-focused Floor Manager to oversee daily floor operations, manage service staff, ensure guest satisfaction, and maintain service standards. The ideal candidate should have experience in restaurant operations, team management, guest handling, and coordination with kitchen teams to ensure smooth and efficient service.

Key Responsibilities

• Oversee daily restaurant floor operations and ensure smooth service during operating hours.
  
• Supervise, guide, and coordinate service staff to maintain service quality and operational efficiency.
  
• Ensure excellent guest experience by addressing customer queries, feedback, and complaints promptly.
  
• Monitor table allocation, reservations, guest seating, order processing, and table turnover.
  
• Coordinate with the kitchen team to ensure timely order delivery and effective communication between service and kitchen staff.
  
• Ensure adherence to company SOPs, service standards, hygiene, cleanliness, and food safety guidelines.
  
• Conduct staff briefings before shifts and communicate daily targets, promotions, and operational updates.
  
• Monitor staff grooming, attendance, discipline, and performance.
  
• Support restaurant management in achieving sales targets, improving average order value (AOV), and enhancing guest retention.
  
• Monitor service-related issues, order accuracy, customer waiting time, and overall guest satisfaction.
  
• Ensure proper handling of billing, payments, and cash-related procedures as per company policy.
  
• Assist in inventory monitoring, reducing service wastage, and controlling operational costs.
  
• Maintain daily operational reports and escalate issues to the Restaurant Manager as required.
  
• Train new team members on service procedures, customer interaction, and restaurant standards.
  

Key Skills

• Floor and Service Operations Management
  
• Team Leadership and Staff Supervision
  
• Guest Relationship Management
  
• Complaint Handling and Service Recovery
  
• Sales and Upselling
  
• Kitchen and Service Coordination
  
• SOP Compliance and Hygiene Standards
  
• Billing and Cash Handling
  
• Staff Training and Development
  
• Problem-Solving and Decision-Making
  

Key Performance Indicators (KPIs)

• Guest satisfaction and customer feedback scores
  
• Service speed and order accuracy
  
• Table turnover and waiting time
  
• Sales performance and upselling
  
• Staff productivity and attendance
  
• Compliance with SOPs and hygiene standards
  
• Reduction in customer complaints and service errors
  

Interested candidates with relevant restaurant operations experience and a passion for delivering excellent guest service are encouraged to apply.

Requirements

Required Qualifications & Experience

• Minimum 5–6 years of experience in restaurant or F&B operations.
  
• Previous experience as a Floor Manager or Captain in a restaurant is preferred.
  
• Experience in casual dining establishments is an advantage.
  
• A graduate or Diploma in Hotel Management or a related field is preferred.
  
• Strong communication, leadership, and customer service skills.
  
• Ability to manage teams and handle high-volume restaurant operations.
  
• Good understanding of restaurant SOPs, hygiene standards, billing, and guest complaint resolution.
  
• Willingness to work in rotational shifts, weekends, and public holidays as per business requirements.