Mail:- info@naukripay.com

Request freight updates if ship to changes or expedited freight is required post order

Run weekly reports, manage open orders, review hold reportsFollow up on BDNs to collect paymentsProvide tracking updates to clientsInitiate customer service claims - obtain photos, inform Client Services/Freight teamRequest RA's for rep vendor returns (textiles, leather)Expedite replacements (furniture, lighting)Provides guidance to other associates in merchandise category as neededIs aware of trends and drives new business by engaging with customers and identifying areas of potential sales growthResolve customer issues and escalates issues as necessary to ensure customer satisfactionQualifications for furniture sales associateAssist customers with registry creationManage the productivity of other associates within guidance of supervisorEscort customers to appropriate merchandiseExplain basic features of merchandise to customersOrganize and straighten merchandise areas on the sales floorProcess customer transactions through the register as required

Required skills

Freight and shipping coordinationOrder management and reportingPayment collection and follow-upShipment tracking and client communicationCustomer service claims handling (including photo documentation)Return authorization (RA) processing for vendor returnsExpediting replacements and exchanges (furniture, lighting)Team guidance and associate coachingSales growth through customer engagement and trend identificationCustomer issue resolution and escalation managementCustomer registry creation assistanceMerchandising and sales floor organizationPoint-of-sale (register) transaction processingCross-functional coordination with Client Services and Freight teams

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