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PERSOL

PERSOL

Customer Resolution Services Manager – Regional

Singapore, SGOn-sitePermanentFull-time

Posted Sep 3, 2026

🌟 We're Hiring: Customer Resolution Services Manager – Regional! 🌟

We are searching for an experienced and proactive Customer Resolution Services Manager to lead our regional customer support operations in Singapore. If you have a strong background in managing teams, optimizing processes, and delivering exceptional customer experiences, we want you to join us and drive impactful solutions across our organization.

πŸ“ Location: Singapore, Singapore

⏰ Work Mode: Work from Office

πŸ’Ό Role: Customer Resolution Services Manager – Regional

What You'll Do:

🎯 Lead and manage the regional customer resolution team

πŸ“Š Analyze trends and implement process improvements

🀝 Resolve escalated customer issues efficiently

πŸ“ Develop policies for consistent service delivery

πŸ’¬ Collaborate with cross-functional teams for seamless operations

πŸ“ˆ Monitor KPIs and report performance metrics

What We're Looking For:

βœ… Minimum 5 years of experience in customer service management

βœ… Proven leadership skills in team management

βœ… Strong problem-solving abilities

βœ… Excellent communication and interpersonal skills

βœ… Experience with CRM systems and data analysis

If you're ready to make a difference in customer satisfaction, apply now and be part of our dynamic team! πŸš€

Role snapshot

Job type

Full-time

Email

luis.mah@persolapac.com

Required skills

Team LeadershipRegional Operations ManagementProcess ImprovementTrend AnalysisEscalation ManagementCustomer Complaint ResolutionPolicy DevelopmentCross-functional CollaborationStakeholder ManagementKPI MonitoringPerformance ReportingCRM SystemsData AnalysisCommunication and Interpersonal Skills

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Customer Resolution Services Manager – Regional at PERSOL in Singapore | Scovai | Scovai