Service Desk / Call Centre Agent(12 hrs shift, Budget $2700)

🌟 We're Hiring: Service Desk / Call Centre Agent! 🌟

Join our team as a Service Desk / Call Centre Agent and help deliver exceptional customer support in a fast-paced environment. We are looking for someone who is proactive, attentive, and ready to assist clients with their inquiries and requests. This role operates on a 12-hour shift schedule and offers a competitive budget of $2700.

📍 Location: Singapore, Singapore

⏰ Work Mode: Work from Office

💼 Role: Service Desk / Call Centre Agent

Job Descriptions:

Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)

1st level troubleshooting of in supported systems i.e. Workplace; Server; Network;

Microsoft 365; Secure Access Service Edge; Point of Sale Security event monitoring

Server and network availability and performance monitoring Password reset and unlock

Perform log & route [to higher tier or Resolver Team(s)]

• Record and manage all transactions/ cases in Service Management System
• Broadcast notifications to the relevant parties
• Provide timely status update, follow up on cases escalated until closure within the service level agreement.
• Ensure daily tasks are executed according to the Standard Operation Procedure

Job Requirements:

High school diploma or equivalent

Experience / Knowledge in IT support will be a Major plus

12 hours rotating shift