Microsoft 365 Administrator

We are looking for an experienced Microsoft 365 Administrator with 10+ years of experience to provide complete administration and support of the Microsoft 365 environment and its capabilities.

Job Responsibilities:

• Provide complete administration of the Microsoft 365 environment and its capabilities.
  
• Support messaging and productivity environments in the Microsoft 365 Cloud.
  
• Perform testing, implementation, and deployment of Exchange Online.
  
• Support the building, upgrade, maintenance, migrations, and deployments related to Microsoft Exchange.
  
• Provide primary on-site support for Microsoft 365 issues.
  
• Query the Exchange environment using the Office 365 Command Online tool.
  
• Implement and support security policies, such as data retention.
  
• Manage problem resolution to a satisfactory completion by keeping abreast of assigned tickets and following the proper escalation processes via the ticketing system.
  
• Review, test, and make recommendations for standard email practices.
  
• Support anti-spam filtering, logging, email tracking, and transport rules.
  
• Support Single Sign-On using Active Directory Federation Services with Multi-Factor Authentication.
  
• Perform scripting administration tasks and reporting using PowerShell.
  
• Develop scripts for automating processes within the environment.
  
• Help ensure team performance meets or exceeds defined Service Level Agreements.
  
• Perform migrations and deployments related to the building, upgrade, and maintenance of MS Exchange.
  
• Conduct monthly audits of the Active Directory environment to reconcile users.
  
• Consult with Integrated Product Teams (IPT) and product owners to establish better process flow to mitigate incidents and tasks.
  
• Manage users' mobile devices through Mobile Device Management (MDM) solutions using MS Intune.
  
• Troubleshoot ActiveSync issues with mobile devices.
  
• Troubleshoot issues with Microsoft 365 Teams.
  
• Create security and distribution groups in Active Directory.
  
• Update, contribute to, and maintain local SharePoint team sites as procedures and documentation change.
  
• Create user guides and instructional documents for end users.
  
• Manage user onboarding and off boarding.
  
• Assign group and file-level permissions in Active Directory.
  
• Train local support team members, Relationship Managers, and Data Analysts on incident origination processes and modifications implemented within the ticketing system.
  

Requirements

The skills and experience we are looking for:

• The candidate should have 10+ years of experience and strong expertise in Microsoft 365 administration and related technologies.
  
• Expert knowledge of the Office 365 platform, Exchange Online, SharePoint Online, Teams, Power BI, Security & Compliance Center, Office ProPlus, and OneDrive for Business.
  
• Expert knowledge of Azure Active Directory, EMS, and the Microsoft Identity Platform.
  
• Expert knowledge of PowerShell for managing on-premises and Office 365 environments.
  
• Deep experience with Public Folder and PST migration complexities.
  
• Experience with PowerShell, LDAP, Active Directory, Azure, file transfer protocols, APIs, and troubleshooting data flows.
  
• Familiarity with application monitoring tools and reviewing log files.
  
• Availability, on occasion, for off-hours emergency support for critical applications.
  
• In-depth knowledge of Office 365 licensing, features, and policies.
  
• Good understanding of Microsoft Office 365 roadmaps and future developments for productivity tools to ensure smooth introduction and implementation within a Citrix environment.
  
• Familiarity with Cloud Access Security Broker technology.
  
• PowerShell scripting expertise within Office 365, Azure AD, Teams, and SharePoint.
  
• Experience with Microsoft Active Directory services, including forest and domain design, policies, topology, replication, and trusts.