End User Support

• Provide remote and on-site technical support to MOJ users across 20 locations.
  

• Troubleshoot Windows operating systems, Microsoft Office, email clients, and other software.
  

• Install and configure PCs, printers, scanners, and other peripherals.
  

• Diagnose and resolve hardware, software, network connectivity, and server-related issues.
  

• Manage IT hardware and software inventory, updates, patches, and antivirus.
  

• Handle help desk tickets, provide VIP support, and prepare service reports.
  

• Follow ITIL policies and procedures for end-user support.
  

Requirements

• University degree in Computer Science, IT, or equivalent.
  

• CompTIA A+, ITIL Foundation, Microsoft 365, and CCNA certifications.
  

• Minimum 4 years of relevant desktop hardware and software troubleshooting experience.
  

• Strong Windows support and network troubleshooting skills.
  

• Fluent in both Arabic and English.