Senior Business Analyst – CRES IT

We are seeking a Senior Business Analyst based in Tokyo to support Japan as the primary business area, with additional responsibility for APAC initiatives. The role will act as a bridge between business users, IT teams, global stakeholders, and vendors. You will analyze business needs, define requirements, improve processes, and support the implementation and operation of technology solutions.

Job Responsibilities:

• Serve as the primary business analysis contact for Japan and support APAC initiatives as needed.
  
• Understand business needs and analyze current processes, mainly for Japan.
  
• Identify improvement opportunities and propose practical solutions.
  
• Gather, document, and manage business and functional requirements.
  
• Create process flows, user stories, use cases, and acceptance criteria.
  
• Act as a liaison between Japan business users, IT teams, global teams, and vendors.
  
• Support solution design, system testing, and user acceptance testing.
  
• Analyze application issues and coordinate with IT and vendors to resolve them.
  
• Support data analysis, reporting, user training, and solution adoption.
  
• Review vendor and offshore deliverables to ensure requirements are met.
  
• Identify and communicate risks, issues, and dependencies.
  
• Ensure compliance with governance and information security requirements.
  

Requirements

What are we looking for:

• 7+ years of experience as a Business Analyst, Systems Analyst, or similar role.
  
• Strong experience supporting business users and technology initiatives in Japan.
  
• Experience in requirements gathering, business process analysis, and functional specification.
  
• Ability to translate business needs into clear and actionable requirements.
  
• Experience creating process flows, user stories, use cases, and test scenarios.
  
• Experience supporting system implementation, enhancement, testing, and production support.
  
• Understanding of APIs, system integrations, databases, and cloud/SaaS solutions.
  
• Experience working with business users, IT teams, and vendors.
  
• Strong communication and stakeholder management skills.
  
• Native Japanese and business-level English.
  
• Experience working with global or cross-cultural teams.
  
• Understanding of governance and information security requirements.
  

Preferred Qualifications:

• Knowledge of corporate real estate, facilities, or workplace management in Japan.
  
• Experience with related SaaS solutions.
  
• Experience supporting APAC or multinational teams.
  
• Experience in financial services or other regulated industries.
  
• Business analysis or related certifications, such as CBAP or PMI-PBA.
  
• Familiarity with Agile, Waterfall, or hybrid delivery methods.