Technician - Laptop & Desktop

Job Overview:

We are seeking a skilled Technician for Laptop & Desktop support. The ideal candidate will be responsible for maintaining, repairing, and upgrading a wide range of computer systems and peripherals. The technician will provide timely and effective technical support to ensure optimal performance of IT infrastructure on-site.

Key Responsibilities:

• Diagnose and resolve technical hardware and software issues on laptops and desktops.
• Perform routine maintenance and upgrades on computer systems and peripherals.
• Install and configure hardware, operating systems, and applications.
• Provide technical support and training to end-users.
• Monitor and maintain computer performance and security.
• Collaborate with IT team members to improve system efficiency.
• Maintain detailed records of repairs and technical service reports.
• Ensure compliance with IT policies and procedures.

Requirements:

• Proven experience (3-5 years) as a Laptop & Desktop Technician or in a similar role.
• Strong troubleshooting skills and technical knowledge.
• Proficiency in installing, configuring, and maintaining operating systems and applications.
• Experience with hardware repairs and component replacements.
• Familiarity with network configurations and basic networking concepts.
• Ability to work independently and manage multiple tasks.
• Excellent communication and customer service skills.
• Detail-oriented with strong analytical skills.

Qualifications:

• High school diploma or equivalent; an associate degree or certification in IT, computer science, or a related field is preferred.
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are a plus.
• Familiarity with various operating systems including Windows, macOS, and Linux.
• Ability to lift and move equipment as required.

Work Environment:

• On-site work required.
• Full-time position with potential for overtime during peak periods.

Join our team and contribute to the efficient functioning of our IT infrastructure while delivering exceptional support to our users.