IT Support Technician

When we change a client's approval routes or connect two of their applications, our own consultants need test accounts, VPN access and laptops that just work. The IT Support Technician keeps our internal IT running and helps consultants get set up in each client's environment. Full-time and remote from anywhere in the United States.
Qualifications:

• Some experience in IT support, help desk or desktop support (internships count)
• Windows and macOS troubleshooting.
• Basic Microsoft 365 or Google Workspace administration

Responsibilities:

• Answer support tickets from consultants by chat, phone and remote session.
• Prepare, ship and recover laptops, with encryption and backups in place.
• Manage Microsoft 365 accounts, licenses and multi-factor sign-in.
• Request and track access to client systems and VPNs for each assignment.
• Keep the hardware and software inventory current.

Not a must, but helpful: CompTIA A+ or a Microsoft certification; or experience with Intune, Jamf or another device management tool.
our offer:

- Full-time and remote, anywhere in the U.S.
- Paid time off and sick leave, on top of every U.S. federal holiday
- Health insurance with dental and vision, effective in your first month
- A 401(k) that ResolveOps matches
- Money each year for courses and certification exams
- Your laptop and home office setup, paid for by us

About ResolveOps:
ResolveOps is an operations and technology consulting firm in Chicago. We fix the request forms, approval routes, application connections and reports a business process runs on.
If this sounds like your kind of work, apply below.
Equal opportunity employer. Race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and veteran status play no part in our hiring decisions.
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