Administrative Assistant

Location: Tucson, AZ — On-site
Pay Rate: $16.00/hour
Job ID: AZDES_13232
Work Arrangement: On-site during training, with potential to transition to a hybrid schedule after training.

Position Overview

We are seeking an organized and dependable Administrative Assistant to provide administrative, switchboard, scheduling, and customer service support. This role involves frequent communication with claimants, medical providers, attorneys, vendors, and internal staff.

Key Responsibilities

• Operate the switchboard by answering, directing, and transferring incoming calls to the appropriate departments or individuals.
  
• Assist with visitor check-ins, take messages, provide general information, and maintain records.
  
• Handle emergency calls, monitor alarms, manage paging systems, sort mail, and provide general customer service support as needed.
  
• Locate specialized physicians near claimants to complete examinations requested by Disability Evaluators.
  
• Schedule Consultative Examinations (CEs) and conduct follow-up calls with claimants.
  
• Print and assemble CE packets for mailing and fax necessary documentation to medical providers.
  
• Respond to inquiries from claimants, vendors, and other parties regarding claim status and transportation assistance.
  
• Contact claimants regarding scheduled appointments and outstanding paperwork.
  
• Follow up with physicians and hospitals regarding reports, instructions, and authorizations.
  
• Communicate with attorney representatives, medical sources, and other parties as directed by supervisors to assist claim adjudicators.
  
• Track, distribute, and ensure completion of daily assignments.
  
• Perform case development activities requiring analysis, attention to detail, and sound judgment.
  
• Complete other administrative and receptionist duties as assigned.
  

Qualifications

• Strong communication and customer service skills.
  
• Excellent organizational skills and attention to detail.
  
• Ability to handle multiple tasks and priorities in a professional environment.
  
• Comfortable communicating by phone with claimants, medical providers, attorneys, and vendors.
  
• Ability to handle sensitive information professionally and confidentially.
  
• Basic computer, data entry, and administrative skills.
  
• Ability to exercise good judgment when handling case-related activities.