Telecalling Executive

Job Purpose:

To acquire new individual donors for APD through effective telecalling, relationship-building, and persuasive communication, contributing to the growth of the organization’s donor base and fundraising revenue. Raise the funds as per the given target- daily, weekly and monthly.

Key Responsibilities:

? Donor Acquisition

• Raise Funds through outbound calls to prospective donors using qualified databases.
  
• Present APD’s work and programs clearly and convincingly.
  
• Encourage one-time and recurring donations from individuals.
  
• Follow up with interested prospects to convert them into active donors.
  

?️ Communication & Persuasion

• Deliver compelling fundraising pitches tailored to different donor segments.
  
• Handle objections confidently and address donor queries with clarity.
  
• Build trust and create a positive image of APD through every interaction.
  

? Data Management

• Maintain accurate and up-to-date donor call records in CRM/Salesforce.
  
• Record call outcomes, feedback, and follow-up status regularly.
  
• Tag data and update dispositions for reporting and analysis.
  

? Reporting & Coordination

• Share daily/weekly acquisition reports with team leads and managers.
  
• Collaborate with internal teams to align messaging and ensure smooth donor onboarding.
  
• Coordinate with the finance team to track donation confirmations.
  

Requirements

Key Skills & Requirements:

• Graduate with 1–3 years of experience in fundraising, sales, or telecalling
  
• Excellent communication and persuasion skills
  
• Confidence in handling objections and converting leads
  
• Familiarity with MS Office and CRM tools (Salesforce preferred)
  
• Fluency in English and Kannada (Hindi is an added advantage)