We’re Hiring: Course Coordination Advisor – B2C

Location: Eton Institute, UAE

Are you passionate about customer service, coordination, and creating an exceptional learning experience? Join Eton Institute, where we empower individuals through language learning and cultural diversity!

Key Responsibilities:

Coordinate language courses, schedules, group formations, and instructor allocations.
Provide excellent customer service and maintain strong student relationships.
Monitor attendance, manage student feedback, and resolve course-related concerns.
Support student retention, course progression, and monthly sales and retention targets.
Maintain accurate student records and course updates in ZOHO.
Collaborate with Sales, Marketing, HR, and Academic teams to ensure smooth course delivery.

Requirements:

Bachelor’s degree or equivalent qualification.
2–5 years of experience in customer service, coordination, or a similar role.
Excellent English communication and organisational skills.
Proficiency in Microsoft Office and strong attention to detail.
A proactive, customer-focused attitude with the ability to thrive in a fast-paced environment.
Mandatory: Previous experience in the education industry is essential.

Ready to make a difference in our learners’ journeys?

Join our team and be part of an organisation that celebrates learning without borders!

Compétences requises

Course coordination and schedulingInstructor allocation and group formationStudent relationship managementCustomer service (student-facing)Attendance tracking and student feedback managementStudent issue resolution and conflict managementZoho (student records and course updates) proficiencyMicrosoft Office proficiencyCross-functional collaboration with Sales, Marketing, HR, and Academic teamsSupport for sales and retention target managementEnglish communication skillsOrganizational skillsAttention to detail

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