Job Description: Parent Relations Officer

Overview

• Position: Parent Relations Officer
  

• Reporting To: Administrator
  

• Responsible To: Principal / Vice Principal / Centre Head
  

• Location: Respective Campus
  

Role Purpose

To act as the primary point of contact for prospective and existing parents, ensuring a seamless parent experience from admission enquiry through enrolment and beyond. (Focuses on coordination, communication, and follow-up without independent decision-making).

Key Responsibilities

1. Grievance & Feedback Management
   

   • Handle parent concerns, queries, and administrative grievances promptly.
     

   • Coordinate with internal school departments to resolve issues and track resolution times.
     

   • Collect and present parent feedback to leadership for process improvement.
     

2. Admission Support
   

   • Counsel prospective parents on school curriculum, campus culture, and admission processes.
     

   • Conduct campus tours and actively follow up on admission enquiries to drive enrolments.
     

3. Events & Communication
   

   • Organize school events, open houses, orientation programs, and parent engagement activities.
     

   • Draft parent circulars, newsletters, emails, and social media/digital content (reels, posts, updates).
     

   • Support co-curricular projects by showcasing IBDP CAS and IAYP service initiatives.
     

General Disclaimer

The responsibilities listed above are illustrative and not exhaustive. Tasks, duties, and operational activities may be adjusted, added, or modified over time by school management to ensure optimal departmental efficiency and support evolving campus needs.

Interested candidate can drop their CV on pooja@educohire.com