Desktop Support Specialist

Our client, a world leader in life sciences and diagnostics, is looking for a “Desktop Support Specialist.

Job Duration: Long Term Contract (Possibility Of Extension)

Company Benefits: Medical, Paid Sick leave, 401K

Job Summary

We are seeking an experienced Desktop Support Specialist to provide hands-on technical support, digital workplace consulting, and day-to-day IT operations. The ideal candidate will have strong desktop, mobile device, and end-user computing experience, along with excellent customer service and communication skills.

This role will support field-based and specialized environments, including GxP, laboratory, and R&D spaces, while also contributing to customer-focused IT projects and digital workplace initiatives.

Key Responsibilities

Desktop Support & IT Operations

• Provide hands-on and remote technical support for PCs, laptops, peripherals, and mobile devices.
  
• Provide 2nd-level technical support for field-based and specialized environments, including GxP, Labs, and R&D.
  
• Troubleshoot hardware, software, network, and system-related issues.
  
• Take ownership of incidents and work proactively to restore user productivity.
  
• Manage day-to-day IT activities at the site independently while following company guidelines and procedures.
  
• Support Apple mobile devices and other mobile technologies.
  

Equipment Delivery & Campus Support

• Deliver and transport computer equipment between buildings across the campus as needed.
  
• Operate a company vehicle for campus-related IT equipment deliveries.
  
• Maintain proper handling and organization of IT equipment.
  

Required Qualifications

• Minimum 2 years of desktop support experience with PCs, laptops, and peripherals.
  
• Minimum 2 years of onsite and remote technical support experience.
  
• Minimum 2 years of mobile device support experience; Apple device experience preferred.
  
• High School Diploma required; Associate’s or Bachelor’s degree preferred.
  
• Valid driver’s license required.
  
• Working knowledge of ITIL v3 processes within an IT service delivery environment.
  
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
  
• Ability to lift and carry equipment weighing up to 50 pounds.
  

Screening Requirements

• Drug screening is required.
  
• Motor Vehicle Record (MVR) check is required because the candidate may operate a company vehicle to transport computer equipment around campus.
  
• Education and background screening will be completed through Certiphi.
  

If interested, please send us your updated resume at hr@dawarconsulting.com