Order Fulfillment Specialist (Hybrid)

Our client, a world leader in life sciences and diagnostics, is looking for a “Order Fulfillment Specialist” based in Indianapolis, IN(Hybrid).

Job Duration: Long Term Contract (Possibility Of Extension)

Pay Rate : $26/hr on W2

Company Benefits: Medical, Paid Sick leave, 401K

Hybrid – On-site Tues/Wed/Thurs; Remote Mon/Fri after training

Hours: 9 AM–6 PM EST; Training 8 AM–5 PM EST

Role Overview
The Order Fulfillment Specialist manages the end-to-end customer order experience from inquiry through delivery. This role handles customer communications, order changes, returns, credits/debits, pricing, invoicing, and logistics while partnering with internal teams to resolve issues and improve processes.

Key Responsibilities

• Manage customer inquiries and orders from initiation through delivery via phone and email.
  
• Process order changes, replacements, returns, credits, and debits.
  
• Troubleshoot issues related to pricing, invoicing, products, and logistics.
  
• Track and analyze customer/order trends and proactively resolve issues.
  
• Coordinate product promotions, process changes, and marketing initiatives.
  
• Partner with internal and external stakeholders to resolve customer issues and improve service.
  
• Identify process improvements and support quality objectives.
  
• Provide reporting, specialized support, and assistance with special projects.
  

Required Qualifications

• Associate’s degree + 1 year of customer service experience, or 3+ years of customer service experience.
  
• Strong verbal and written communication skills.
  
• Experience with order management, order fulfillment, customer service, or related operations.
  
• SAP and Salesforce experience preferred.
  
• Strong problem-solving, organization, and multitasking abilities.
  
• Ability to work effectively in a hybrid, on-site environment.
  

If interested, please send us your updated resume at

hr@dawarconsulting.com/akansha@dawarconsulting.com