Assistant Reservation Manager

Assistant Reservations ManagerDepartment: Revenue & ReservationsEmployment Type: Full TimeLocation: Italy - VeniceDescriptionThe incumbent of this position is responsible for the efficient functioning of the Reservations departmentKey Responsibilities●   Ensuring that all incoming enquiries are handled within a maximum of 24 hours●   Working with the revenue director to update the PMS codes and setup when necessary●   Assisting the sales and events managers in effectively dealing with all commission and accounts queries●   Ensuring all necessary billing instructions are applied to reservations●   Making sure that the team is fully informed of all rates, including negotiated and promotional rates, and that any new promotions and packages are communicated effectively to all relevant departments●   Ensuring that the team answers all incoming telephone enquiries in a timely and professional manner●   Identifying and assisting with the training needs of team members●   Liaising with the Sales team to resolve any issues, and handle site inspections and office visits' information in the PMS●   Ensuring that all VIP and special requests information is efficiently saved in the PMSSkills, Knowledge and Expertise●   Deep knowledge of Opera PMS●   At least 2 years of previous experience in the hospitality business (luxury field is preferred)●   Excellent proficiency in Italian and English language, both written and spoken.