Are you a dynamic, high-level travel professional with a passion for African hospitality? A premier safari operator based in South Africa is seeking a dedicated, detail-oriented Reservationist to join our team on a full-time basis.
In this role, you will focus entirely on crafting seamless itineraries, managing bookings, and upselling experiences daily. There are no operational property duties—your sole focus is driving reservations and providing world-class guest service from your desk.

Key Responsibilities

Daily Booking Management: Handle end-to-end accommodation bookings accurately using the InnKeeper property management system.
Experience Enhancement: Proactively sell and coordinate safari activities, excursions, and guided experiences.
Logistics Coordination: Arrange and upsell road and air transfers to ensure a smooth, end-to-end travel experience for guests.
Client & Agent Relations: Respond to inquiries swiftly and professionally, maintaining strong relationships with global travel agents and direct guests.

Requirements

Requirements & Qualifications

System Expertise: Proven experience working with InnKeeper is essential.
Industry Experience: Minimum 3–5 years of high-level reservations experience within the luxury safari, lodge, or inbound travel industry.
Sales-Driven Mindset: Excellent ability to upsell activities, transfers, and extensions naturally.
Communication Skills: Exceptional written and verbal English communication skills.
Attention to Detail: Ability to manage complex logistics, multi-property bookings, and tight timelines with absolute precision.

Benefits

What We Offer

Competitive industry-standard salary package.
Standard corporate benefits (further details provided during the interview process).
A focused, streamlined role dedicated solely to sales and reservations.

Erforderliche Kompetenzen

InnKeeper property management system proficiencyEnd-to-end reservations/booking managementItinerary crafting for safari and lodge travelUpselling and cross-selling of activities, transfers, and extensionsCoordination of safari activities, excursions, and guided experiencesRoad and air transfer logistics coordinationClient and travel agent relationship managementWritten and verbal English communicationAttention to detail for complex logistics and bookingsMulti-property booking coordinationKnowledge of luxury safari, lodge, and inbound travel industryTime management and meeting tight timelinesWorld-class guest service / customer service excellence

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