Technical Program Manager / Technical Business Analyst

This is a remote position.

We are seeking a highly skilled and dynamic Technical Program Manager / Technical Business Analyst to join our enterprise applications team. This hybrid role requires the ability to manage complex technical programs and projects while simultaneously analysing business requirements and translating them into actionable technical delivery plans.

The ideal candidate will have strong experience delivering solutions using Salesforce, Power Platform (Power Apps, Power Automate, Power BI), and integrated enterprise systems, with a proven track record of driving high-quality outcomes on time and within budget.

You will be a focal point within a multi-disciplinary team of Architects, Engineers, Product Owners, and Platform Specialists, while partnering closely with senior stakeholders across technology and business functions.

Success in this role requires a proactive mindset, strong attention to detail, the ability to navigate ambiguity, and a passion for delivering reliable, scalable solutions that support critical business processes.

Your Key Responsibilities

Technical Program Management

• Plan, execute, and oversee enterprise platform initiatives (e.g., Salesforce and Power Platform solutions) from inception through delivery.
  
• Develop and maintain detailed program and project plans, including timelines, milestones, dependencies, risks, and resource allocation.
  
• Coordinate internal technology teams and third-party vendors to ensure successful execution.
  
• Maintain comprehensive program documentation, including status reports, RAID logs, and stakeholder communications.
  
• Ensure all solutions meet enterprise quality standards, including QA, UAT, security, compliance, performance, and resiliency.
  
• Track and report program progress against defined objectives and KPIs.
  
• Manage scope, schedule, and cost changes using established governance and change-control processes.
  
• Identify, assess, and mitigate technical and delivery risks; escalate issues appropriately.
  
• Partner with stakeholders to define success metrics and measure the effectiveness of delivered solutions.
  

Technical Business Analysis

• Collaborate with business and technology stakeholders to elicit, analyse, and document requirements for Salesforce and Power Platform initiatives.
  
• Translate business needs into functional specifications, user stories, and acceptance criteria for engineering and configuration teams.
  
• Analyse existing business processes and systems to identify opportunities for optimization, automation, and standardization.
  
• Facilitate alignment between business users and technical teams to ensure shared understanding of requirements, constraints, and outcomes.
  
• Support solution design by validating requirements against platform capabilities and enterprise architecture standards.
  
• Develop user documentation, training materials, and support content for new systems and enhancements.
  

Your Skills and Experience That Will Help You Excel

• Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field.
  
• Minimum 10+ years of experience as a Technical Program Manager and/or Technical Business Analyst delivering enterprise technology solutions.
  
• Strong hands-on experience with Salesforce (Sales Cloud, Service Cloud, or platform capabilities) and/or Microsoft Power Platform (Power Apps, Power Automate, Power BI).
  
• Experience with API-based integrations, enterprise systems, and cloud platforms.
  
• Solid understanding of Agile delivery methodologies and tools such as JIRA.
  
• Strong analytical, problem-solving, and communication skills with high attention to detail.
  
• Ability to work effectively with senior stakeholders and cross-functional teams in a complex enterprise environment.
  
• Built a pricing calculator in Power Apps integrated with Salesforce, streamlining quote generation and improving pricing accuracy.
  
• Delivered straight-through processing by integrating Conga contract automation with Power Apps for end-to-end contract orchestration, reducing manual intervention and turnaround time.
  
• Simplified the Salesforce deal process, reducing cycle time and complexity across the quote-to-contract lifecycle.