Manage day-to-day workshop operations to ensure efficient service delivery.
Open job cards, assign workshop tasks, and ensure timely job closure.
Ensure timely delivery of serviced vehicles as per the committed schedule.
Coordinate the smooth flow of vehicles for servicing and repairs.
Monitor technicians' productivity and ensure efficient utilization of workshop resources.
Communicate with customers regarding service requirements, repair status, and vehicle delivery.
Ensure quality service standards and maintain high levels of customer satisfaction.
Coordinate with the spare parts team to ensure the availability of required parts for repairs.
Maintain accurate workshop records and service documentation.
Ensure compliance with company service procedures, safety standards, and workshop policies.

Erforderliche Kompetenzen

Workshop Operations ManagementJob Card Management and Task AllocationWorkshop Scheduling and Timely Delivery CoordinationVehicle Flow Coordination within WorkshopTechnician Performance MonitoringWorkshop Resource Utilization and PlanningCustomer Communication and Service AdvisingCustomer Satisfaction ManagementSpare Parts Coordination and Parts Availability ManagementService Documentation and Record KeepingQuality Assurance and Service Standards EnforcementSafety and Compliance Management (workshop policies and procedures)Time Management to Meet Service Deadlines

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