Dispatcher

GENERAL SUMMARY

Receives emergency and non-emergency requests for response via radio, telephones and computer aided dispatch systems. Determines priorities, dispatches law enforcement and other emergency units and maintains close contact with field units to monitor response progress and needed support requirements.

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Receives emergency (E911) and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone, radio systems and computer aided dispatch requiring law enforcement, emergency medical service (EMS), or fire department attention and relays to officers or command personnel, as appropriate.      

• Operates a multi-frequency radio and computer-aided dispatch system, accesses teletypes, operates playback on radios, operates TDD/TTY (Teletypewriting Device for the Deaf/Teletypewriter) and other related communication equipment located throughout the center.      

• Navigates the OMNIXX system. 

• Uses system to run criminal histories for CID, courts, officers and warrants. 

• Enters wanted persons, Felony and Misdemeanor. 

• Maintains warrants and clears warrants. 

• Sends teletypes to other agencies confirming warrants, missing persons, stolen guns and stolen vehicles for Johnson County  and  additional agencies.

• Determines priorities of calls and dispatches required units and/or agencies.  Receives radio calls from field units.

• Performs data entry, modification, cancel and clear from the state system TLETS (Texas Law Enforcement Telecommunications System).

• Uses various computer systems, databases and mapping applications for data entry and information retrieval.

• Runs and distributes paperwork for jail, investigators, courts, officers and warrants.

• Validates and reenters (purged) records that have been entered through state system TLETS.

• Performs other related duties of a similar nature and level as assigned.
• Employees are required to comply with safety regulations, procedures, protocols, OSHA standards, and wear personal protective gear if required.

MINIMUM QUALIFICATIONS

Education and Experience

6 months to 1 year of advanced study or training beyond high school equivalency, Combination of education and experience sufficient to successfully perform the essential functions listed above can be substituted.

TCOLE telecommunication license 

KNOWLEDGE, SKILLS, and ABILITIES

• Geography and mapping

• Reacting quickly and calmly in emergencies

• Listening and comprehension

• Handling situations firmly, courteously, tactfully and impartially

• Read, analyze, and interpret standards, policies, procedures, and regulations

• Meet schedules and deadlines of the work unit

• Adapt to changes in work situations and priorities

• Reason/analyze; use logic to identify and resolve problems

• Use (or learn to use) computer software and systems applicable to the position

• Meet schedules and deadlines of the work unit

• Handle common inquiries or complaints

• Works independently

• Apply listening and interview skills, work under pressure, address conflict, solve problems, and make sound split-second judgments

• Exercise good judgment and focus on detail as required by the job

• Operate standard office equipment, such as computer keyboards and monitors, copiers, scanners, and telephone

• Follow oral and written instructions and procedures

• Maintain well-organized materials, files, systems and tools

• Establish and maintain constructive and cooperative interpersonal relationships with staff, peers, supervisors, or managers in the work unit and other departments, as well as with staff of outside entities and other individuals, as applicable to the essential duties and responsibilities

WORKING CONDITIONS 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position typically requires fingering, talking, hearing, seeing, grasping, standing, walking, repetitive motions. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Performing the essential functions typically requires exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. The work involves sitting most of the time.

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Johnson County is an Equal Opportunity Employer.