Head of Remittance

Job Title: Head of Remittance

Location: Juba, South Sudan

Department: Remittance Operations

Reports To: General Manager

Supervises: Remittance/Operations Staff

Employment Type: Full-Time

Job Purpose

To lead and oversee remittance operations, ensuring efficient transaction processing, effective cash and liquidity management, foreign exchange operations, regulatory compliance, customer service and business performance.

Key Responsibilities

• Oversee daily remittance operations and transaction processing.
• Monitor transaction volumes, revenue, margins and operational performance.
• Manage cash, liquidity and foreign currency positions.
• Monitor and recommend appropriate foreign exchange rates.
• Lead, supervise, coach and develop remittance staff.
• Ensure accurate reconciliations, settlements and transaction records.
• Maintain effective relationships with banks, remittance partners, agents and other stakeholders.
• Ensure compliance with KYC, AML/CFT, sanctions and regulatory requirements.
• Monitor operational risks, losses, errors, fraud and customer complaints.
• Prepare management reports and provide recommendations for improved efficiency and profitability.

Requirements

Qualifications & Experience

• Bachelor's degree in Finance, Accounting, Business Administration, Economics, Banking or related field.
• 5+ years' relevant experience in remittance, money transfer, foreign exchange, banking or financial services.
• 2–3 years' supervisory/management experience.
• Strong experience in cash management and foreign exchange operations.
• Good understanding of AML/CFT, KYC and sanctions requirements.
• Experience in South Sudan's financial services or remittance environment will be an advantage.
• Experience with banks, remittance partners or financial institutions is an advantage.
• Must have a valid Kenyan passport.
• Must be willing and available to relocate to Juba, South Sudan.