🌟 We're Hiring: Service Desk / Call Centre Agent! 🌟

Join our team as a Service Desk / Call Centre Agent and help deliver exceptional customer support in a fast-paced environment. We are looking for someone who is proactive, attentive, and ready to assist clients with their inquiries and requests. This role operates on a 12-hour shift schedule and offers a competitive budget of $2700.

📍 Location: Singapore, Singapore

⏰ Work Mode: Work from Office

💼 Role: Service Desk / Call Centre Agent

Job Descriptions:

Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)

1st level troubleshooting of in supported systems i.e. Workplace; Server; Network;

Microsoft 365; Secure Access Service Edge; Point of Sale Security event monitoring

Server and network availability and performance monitoring Password reset and unlock

Perform log & route [to higher tier or Resolver Team(s)]

Record and manage all transactions/ cases in Service Management System
Broadcast notifications to the relevant parties
Provide timely status update, follow up on cases escalated until closure within the service level agreement.
Ensure daily tasks are executed according to the Standard Operation Procedure

Job Requirements:

High school diploma or equivalent

Experience / Knowledge in IT support will be a Major plus

12 hours rotating shift

Erforderliche Kompetenzen

Multi-channel customer communication (calls, email, webchat, IVR)Monitoring console operation and alert handling1st-level troubleshooting — Workplace systems1st-level troubleshooting — Server systems1st-level troubleshooting — Network systemsMicrosoft 365 user supportSecure Access Service Edge (SASE) support knowledgePoint of Sale security event monitoringPassword administration (reset and unlock)Service Management System usage (recording and managing cases)Incident triage and escalation to resolver teamsSLA management and case follow-up to closureAdherence to Standard Operating Procedures (SOP)Shift work adaptability (12-hour rotating shifts)

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